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FREQUENTLY ASKED QUESTIONS
ABOUT PURCHASE AND PAYMENT
What payment methods are available?
We accept payments through PayU, which allows you to pay by credit card, debit card, and other online payment methods.
Do you offer installment payment options?
Yes, depending on the bank and the option available on PayU, you can pay in installments.
Is it safe to buy from your website?
Yes, our platform has security protocols to protect your information and ensure safe purchases.
OUR PRODUCTS
Are Magic Women products suitable for all skin types?
Yes, our formulas are designed to suit a variety of skin types, including sensitive skin. However, if you have a specific dermatological condition, we recommend consulting a specialist before using them.
Are the products natural and free of harmful chemicals?
Yes, at Magic Women we focus on offering products with safe and effective ingredients, free of parabens, sulfates, and other harsh chemicals.
Do they test on animals?
No. At Magic Women we are committed to responsible, cruelty-free beauty.
How long will it take to see results?
It depends on the product and skin type, but most of our customers notice improvements in their skin within the first few weeks of consistent use.
SHIPPING AND DELIVERIES
How long does it take for my order to arrive?
- Bogotá and Medellín: Same-day delivery if you place your order within the permitted delivery hours.
- Other cities: Between 2 and 3 business days, depending on location.
- We do not deliver on Saturdays, Sundays or holidays.
How much does shipping cost?
Shipping costs vary depending on the city and the purchase amount. Upon completing your order, you'll see the exact shipping cost before paying.
How can I track my order?
Once your order has been shipped, you'll receive an email with tracking information so you can follow its status in real time.
What happens if my order arrives in poor condition or with the wrong product?
If you receive the wrong or damaged product, please contact us within 24 hours of receiving it so we can arrange a replacement.
RETURNS AND EXCHANGES
Can I return a product if I don't like it?
For hygiene reasons, we do not accept returns of opened or used products.
What do I do if I have an allergic reaction to a product?
If you experience an unexpected reaction, discontinue use and consult a dermatologist. Contact us so we can evaluate your case and offer you a possible solution.